Frequently Asked Questions

General

Do you ship internationally?

Yes! Super Sassy ships The Book of Pop Out Earrings internationally to any non-sanctioned country via UPS and USPS.

Unfortunately, our Earring Club is currently only available to US-based customers.

 

What is your return policy?

Super Sassy offers an unconditional guarantee: If you don’t love your product for any reason, we want to know and we want to make it right. You can return your book for a full refund minus shipping costs. You have 30 days from the date of delivery to initiate a return or replacement of your product(s).

We can either send a prepaid shipping label for you to return your unopened package or you can send it by the carrier of your choice in your own packaging. Simply email us at hiii@supersassy.com to initiate your return/refund.

 

I have sensitive ears. Will your hardware work for me?

Most likely yes! Our hardware is well tolerated by people with sensitive ears.
Most people with sensitive ears are allergic to nickel. Our hooks are nickel-free and thus do not cause irritation to people with a nickel sensitivity.

All Super Sassy hardware is made of plated brass and conform to the strictest international safety standards for children's jewelry. Every batch is tested for nickel release, lead and heavy metals like cadmium.

We do not advertise our product as "hypoallergenic" because a very small percentage of people with metal sensitivities are actually allergic to another metal entirely, like copper, which is present in our brass alloy.
 

I ordered this as a gift. Can I include a gift note or gift receipt?

It's an awesome gift. We're just getting started and haven't worked out gift cards or gift receipts yet.

Do you use recycled paper?

All of our paper and packaging is FSC-certfied, which is made from a blend of recycled and sustainably managed forests. This is the gold-standard for environmentally friendly paper products.

 

Are the earrings printed on both sides?

Yes!

 

I lost an earring. Can I order a replacement?

We’re sorry, but we currently do not have the ability to replace individual earrings.

 

My order arrived damaged. Can you help?

Absolutely. Please reach out to hiii@supersassy.com with photos of the damage and we will take care of you.

 

I entered my address wrong. Can you fix it?

We will make every effort to fix incorrect addresses. Please send your correct address and order number to hiii@supersassy.com as soon as you discover the mistake. Please understand that we cannot update your order if it has already left our warehouse.

The good news is that minor typos in your address are often solved by the postal worker that delivers your mail. More significant mistakes, like sending the package to your old apartment, will typically result in a gift to a stranger.

 

How can I get extra earring hooks?

Huge bummer here, we don’t currently have extra hooks to sell because of some manufacturing problems. We should have them available by the end of 2021 for sale. Secret Pro Tip in the meantime: You get fresh hooks with every issue of the Earring Club! Just sign up and get new earrings AND new hooks in your mailbox every month!

 

 

Book of Pop Out Earrings

How are Books shipped?

Super Sassy ships via USPS. We ship orders Monday through Friday from our warehouse in California. Most packages ship 1 business day after you order. We ship The Book of Pop Out Earrings via Media Mail, a USPS service specifically designed for books. Delivery is typically expected within 3 to 10 business days but may be slower because of COVID-19 disruptions.

You can upgrade to priority shipping which typically arrives in 3 to 4 days from your order date and is less impacted by disruptions. If your order is time sensitive, please choose USPS Priority Shipping. 

 

When will I receive my Book?

Our standard shipping utilizes USPS Media Mail, which typically arrives in 1 to 2 weeks. But USPS does not guarantee a delivery date. If you need your earrings by a certain date, we recommend checking out with Priority Mail.

 

I don't see international shipping when I check out. Help!

You are probably trying to check out with a product that includes a free month of the Earring Club membership. Edit the items in your cart to remove that option and you should see international shipping options.

 

It's been a long time. Where is my Book?

First, check the tracking link in your shipping confirmation email or text. Maybe it's coming tomorrow!

Second, get in touch at hiii@supersassy.com. We’re here to help!

 

How do I cancel my Book order?

Since we employ a third party warehouse, once an order is placed we rarely have a chance to cancel an order before they ship it out. You are always welcome to initiate a return however. Just email us at hiii@supersassy.com to get started.

 

 

Earring Club

What was Earring Club?

Earring Club was an earring subscription where we shipped a folding card that contained 5 to 8 earrings every month. Each collection was uniquely designed for the season.

 

What happened to Earring Club?

After three great seasons, we’ve decided to pause Earring Club. We’ll let you know when and if we decide to resume!

 

Can I buy back issues?

Yes! Click the link “earring cards” or “complete seasons” to purchase individual collections or complete seasons of Earring Club.